Questions
questions.
Everything you need to know before ordering. If you still have a question, write to us and we'll answer with no obligation.
WhatsApp問一Are the parts compatible with my scooter?
We work with Xiaomi, SmartGyro, Dualtron, Segway and many other models. If you can't find yours, send us a photo and the measurements of the mounting point; we adapt the design if needed.
問二What materials do you use?
High-toughness PETG for rigid parts, flexible TPU for contact areas and ASA for parts exposed to the sun. We choose the material based on use and tell you on each product page.
問三How long will my order take?
In-stock parts ship in 24-48 h. Made-to-order parts are manufactured in 3-5 working days before shipping. If you need a specific date, tell us and we will look into it.
問四How is it shipped and how much does it cost?
We ship across Spain for €4.95. Shipping is free on orders over €50. For the Balearic Islands, Canary Islands or international shipping, write to us before ordering.
問五Can I request a special colour or size?
Yes. Most parts are made to order and you can choose colour, material and finish. If you need a specific size, tell us in the form or on WhatsApp.
問六What if the part doesn't fit?
If the part doesn't fit or has a manufacturing defect, we review it and replace it. Send us photos of the fitting and we will find a solution.
問七Do you print from STL files?
Yes. Send us the STL and we will tell you if it can be printed, which material we recommend and how much it would cost. We can also adjust the model if needed.
問八How do I pay?
By bank transfer or by confirming the order on WhatsApp. No online charge is made. You will receive payment instructions when the order is confirmed.
Write to us
sin compromiso.
Write to us and we'll reply during workshop hours.