Shipping &
returns.
We manufacture to order and ship from Spain. Here are the lead times, costs and conditions.
Lead times & costs
- Mainland standard shipping: 4,95 € · 24-48 h laborables una vez fabricado el pedido.
- Free shipping: on orders over €50.
- Made-to-order parts: 3-5 working days before shipping.
- Balearic Islands, Canary Islands and EU: ask us before ordering so we can calculate the cost.
Returns & withdrawal
You have 14 calendar days from receiving the order to return an unused product in its original packaging. Personalised or made-to-measure products may be excluded from the right of withdrawal once manufacturing has started with your specifications.
To start a return, write to us with your order number and the reason. We will give you the return address. Return shipping is paid by the customer unless there is a manufacturing defect.
Fit guarantee
If the part doesn't fit or has a manufacturing defect, we review the case and replace it. Send us photos of the fitting and a description of the problem; we will reply with a solution.
The guarantee does not cover damage from incorrect fitting, modifications, impacts or use other than intended.
Tracking
When your order leaves the workshop you will receive an email with the tracking number. If you don't receive it, write to us and we will check.